.action-desk {
  margin: 56px 0 44px;
}

.car-contact-state {
  display: inline-flex;
  width: fit-content;
  margin-top: 7px;
  padding: 5px 8px;
  color: #6a4300;
  background: #fff0c7;
  border: 1px solid #e5c46b;
  font-size: .7rem;
  font-weight: 850;
  line-height: 1.2;
}

.action-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 18px;
}

.action-card {
  position: relative;
  display: flex;
  flex-direction: column;
  min-width: 0;
  padding: 24px;
  background: var(--paper);
  border: 1px solid var(--line);
  box-shadow: 0 10px 30px rgba(24, 47, 37, .06);
}

.action-card h3 {
  margin: 8px 0 10px;
  color: var(--green);
  font-size: 1.22rem;
}

.action-card > p:not(.action-letter) {
  margin: 0 0 18px;
  color: var(--muted);
  font-size: .92rem;
  line-height: 1.55;
}

.action-letter {
  display: grid;
  place-items: center;
  width: 34px;
  height: 34px;
  margin: 0;
  color: var(--green);
  background: var(--lime);
  border-radius: 50%;
  font-weight: 900;
}

.action-card pre {
  flex: 1;
  margin: 0 0 16px;
  padding: 14px;
  overflow: auto;
  white-space: pre-wrap;
  color: var(--green);
  background: var(--paper-deep);
  border: 1px solid var(--line);
  font: 600 .78rem/1.5 ui-monospace, SFMono-Regular, Consolas, monospace;
}

.copy-prompt {
  align-self: flex-start;
  padding: 10px 14px;
  color: white;
  background: var(--green);
  border: 0;
  border-radius: 3px;
  cursor: pointer;
  font: inherit;
  font-size: .82rem;
  font-weight: 800;
}

.copy-prompt:hover,
.copy-prompt:focus-visible {
  background: #234f3c;
}

.conversation-panel {
  display: grid;
  grid-template-columns: minmax(220px, .7fr) minmax(0, 1.3fr);
  gap: 28px;
  margin-top: 22px;
  padding: 26px;
  background: var(--green);
  color: white;
}

.conversation-panel h3 {
  margin: 5px 0 8px;
  font-size: 1.35rem;
}

.conversation-panel .eyebrow,
.conversation-note {
  color: rgba(255, 255, 255, .72);
}

.conversation-note {
  margin: 0;
  max-width: 42ch;
  font-size: .84rem;
  line-height: 1.5;
}

.conversation-list {
  display: grid;
  gap: 8px;
}

.conversation-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 16px;
  align-items: center;
  padding: 12px 14px;
  color: var(--green);
  background: white;
}

.conversation-row strong,
.conversation-row span {
  display: block;
}

.conversation-row span {
  margin-top: 3px;
  color: var(--muted);
  font-size: .76rem;
}

.conversation-status {
  color: #7a4b00;
  background: #fff0c7;
  padding: 6px 9px;
  font-size: .74rem;
  font-weight: 850;
  white-space: nowrap;
}

.handoff-details {
  margin-top: 18px;
}

@media (max-width: 900px) {
  .action-grid { grid-template-columns: 1fr; }
  .action-card { min-height: 0; }
}

@media (max-width: 680px) {
  .action-desk { margin-top: 38px; }
  .conversation-panel { grid-template-columns: 1fr; padding: 20px; }
  .conversation-row { grid-template-columns: 1fr; gap: 8px; }
  .conversation-status { justify-self: start; }
}